Frequently asked questions
What is cliCHout?
cliCHout is an independent platform created by cliCHair to give a second life to professional haircare products that are no longer part of the cliCHair catalog, discontinued, or no longer exclusively managed by cliCHair.
It is an official, transparent, and reliable space where you can purchase authentic products at professional outlet prices.
Are cliCHout and cliCHair the same company?
cliCHout was created by cliCHair but operates independently.
cliCHair manages professional brands under exclusive distribution in Switzerland, with stable pricing and controlled availability.
cliCHout, on the other hand, focuses on non-exclusive, discontinued, or out-of-catalog products, with independent pricing and limited availability.
Can I find the same products on cliCHair and cliCHout?
No.
Once a product or range moves from cliCHair to cliCHout, it is permanently removed from the cliCHair catalog.
This ensures a clear distinction between the two platforms and protects the stability of active professional brands.
Are the products on cliCHout authentic?
Yes. All products are original and certified, sourced from the same official suppliers that collaborated with cliCHair.
The only difference lies in the commercial management cliCHair no longer controls distribution or pricing for these lines.
Why are prices lower on cliCHout?
Because these are discontinued, out-of-catalog, or non-exclusive products.
cliCHout follows a professional outlet pricing policy, maintaining original quality but without guaranteed long-term availability.
Will the products on cliCHout always be available?
No.
Availability is limited in time and quantity.
cliCHout restocks only when customer demand justifies it and if supply from the manufacturer is still possible.
I am a hairdresser. Can I buy from cliCHout?
Yes, but cliCHout does not offer special conditions or discounts for professionals.
You are free to purchase any out-of-catalog cliCHair products at outlet prices, with the same guarantee of authenticity.
I am a new salon. Should I buy from cliCHair or cliCHout?
If you are looking for active professional brands, technical support, and supply continuity, choose cliCHair.
If you are interested in non-exclusive, end-of-line, or remaining stock products at advantageous prices, cliCHout is the right choice.
I am a private customer. Can I buy from cliCHout?
Yes.
cliCHout is also open to private customers who wish to purchase authentic professional haircare products at outlet prices, with the understanding that stock may vary over time.
Can cliCHout restock a product upon request?
In some cases, yes.
If a significant number of customers continue to request a specific range or product, cliCHout may consider a temporary restock, depending on supplier availability.
Can I return a product purchased on cliCHout?
Yes, according to the legal terms for online sales.
You can return unopened products within 14 days of delivery.
Full instructions are provided in the Returns and Refunds section.
Can I use my cliCHair account to buy on cliCHout?
No.
cliCHout has a separate customer account system.
You will need to create a new account, which is quick and completely independent from your cliCHair profile.
Does cliCHout offer discounts or promotions?
Only occasionally.
As cliCHout already applies outlet pricing, prices are optimized by default.
Any promotions are communicated through the official newsletter.